Terms and Conditions

Effective November 1, 2026

1. About these terms

These Terms and Conditions (“Terms”) govern your use of the Livewell Passport website, online forms, telehealth tools, patient communications and related services (together, the “Services”). The Services are offered by Livewell Passport of VA LLC, Livewell Passport of FL and their affiliated professional entities (together, “Livewell Passport,” “we,” “us” or “our”). By using the Services you agree to these Terms. If you do not agree, please do not use the Services.

2. Not for emergencies

The Services are not for medical emergencies. If you think you may have a medical emergency, call 911 or go to the nearest emergency room. If you are in crisis or thinking about harming yourself, call or text 988.

3. Website content is not medical advice

Information on this website, including program descriptions, lab and body composition examples and illustrations, is for general education only. It is not medical advice and does not create a provider–patient relationship. A provider–patient relationship begins only when a licensed Livewell Passport provider agrees to treat you after an evaluation. Sample dashboards, reports and figures on this website are illustrative and do not represent any real patient.

4. Our providers

Medical care is provided by independently licensed physicians, nurse practitioners, physician assistants and other clinicians (“Providers”) who exercise their own professional judgment. No outcome is guaranteed, and results vary from person to person. Your Provider decides whether a treatment, medication, test or program is appropriate for you. Providers may practice only where they hold an active license.

5. Telehealth

Telehealth visits are available to patients located in a state where the treating Provider is licensed, currently Virginia and Florida. You agree to give accurate information about your identity and physical location at the time of each visit. Telehealth has limits: a Provider may determine that an in-person visit, lab work or a referral is needed. Technical issues can interrupt a visit; if that happens we will reconnect or reschedule.

6. Care coordinators

Care coordinators help with scheduling, communication, records, lab follow-up and other non-clinical support, and serve as a liaison between you and your Provider. Care coordinators do not diagnose, prescribe or give medical advice. Clinical questions are routed to your Provider.

7. Pricing, payment and insurance

Standard primary care services may be billed to your health insurance. You are responsible for copays, coinsurance, deductibles and any services your plan does not cover. Wellness programs, including weight loss, hormone therapy and membership primary care, are self-pay at the prices listed on our Pricing page, and the price that applies to you is shown before you enroll. Medications, labs, supplements and procedures may be priced separately. By enrolling in a recurring program you authorize us to charge your payment method on a recurring basis until you cancel in accordance with our Cancellation, Billing and Refund Policy, which is part of these Terms.

8. Primary Square

Livewell Passport clinics and providers are founding partners in the Primary Square health and wellness platform operated by Primary Square, Inc., expected to come online in early 2027. Primary Square provides technology and member services; it does not practice medicine. If you choose to use Primary Square, its own terms and privacy policy will apply to that use, and you will be asked for your consent before any records are retrieved or shared.

9. Communications

If you give us your phone number or email, you agree that we may contact you about scheduling, care, billing and the Services, including by text message. Message and data rates may apply. Reply STOP to opt out of texts at any time. Consent to marketing messages is not a condition of treatment. Please do not send detailed medical information through website forms.

10. Your responsibilities

You agree to provide accurate and complete information, follow your Provider’s instructions or tell them if you choose not to, keep your login details secure, and use the Services only for lawful purposes. You must be at least 18 to use the Services on your own behalf; a parent or legal guardian must act for a minor.

11. Privacy

Your health information is protected under HIPAA and applicable state law. Our Privacy Policy and Notice of Privacy Practices explain how we collect, use and protect information.

12. Provider network inquiries

Submitting a provider interest form does not create an employment, contractor or partnership relationship. Any engagement is subject to credentialing, licensure verification and a separate written agreement.

13. Intellectual property

The Livewell Passport name, logo, stamps, website design and content are owned by or licensed to Livewell Passport and are protected by law. You may view and print pages for personal, non-commercial use. Patient reviews are shown as posted by their authors on Google.

14. Third-party links and services

The Services may link to or use third-party services such as video platforms, patient portals, labs and payment processors. We are not responsible for third-party content or practices, and your use of them may be subject to their terms.

15. Disclaimers and limitation of liability

The website is provided “as is” and “as available.” To the fullest extent permitted by law, Livewell Passport disclaims all warranties regarding the website and is not liable for indirect, incidental, special or consequential damages arising from use of the website. Nothing in these Terms limits liability that cannot be limited by law, including liability for professional negligence.

16. Governing law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law rules, except where the law of the state in which you receive care requires otherwise.

17. Changes

We may update these Terms from time to time. The updated Terms will be posted on this page with a new effective date. Continued use of the Services after an update means you accept the updated Terms.

18. Contact us

Questions about these Terms: info@livewellpassport.com or (804) 404-7902. See also our Privacy Policy and Cancellation, Billing and Refund Policy.