Cancellation, billing and refund policy

Cancellation notice requirement

All Livewell Passport memberships, subscription services and recurring charges require a minimum of thirty (30) days’ written notice to cancel. It is the sole responsibility of the patient to initiate and confirm cancellation if services are no longer desired.

Ongoing billing and responsibility

Until a cancellation request has been properly submitted and the 30-day notice period has been completed, monthly billing will continue without interruption. Failure to cancel in accordance with this policy constitutes authorization for continued billing.

No refund policy

All charges are final and non-refundable once processed. This includes, but is not limited to:

• Membership fees
• Subscription or recurring charges
• Services rendered or made available
• Charges incurred during the 30-day cancellation notice period

Livewell Passport does not issue refunds, credits or prorated adjustments for unused services, partial months, missed appointments or failure to cancel.

Medical services disclaimer

Livewell Passport provides access to wellness-related medical services, consultations and membership-based programs. Membership fees cover access and administrative availability, not guaranteed treatment outcomes or specific medical results.

HIPAA and patient responsibility

All patient information is handled in compliance with the Health Insurance Portability and Accountability Act (HIPAA). Cancellation of services does not affect Livewell Passport’s obligation to retain medical records as required by law. Patients remain responsible for any outstanding balances incurred prior to or during the cancellation notice period.

Agreement and acknowledgment

By enrolling in Livewell Passport services, the patient acknowledges, understands and agrees to:

• The 30-day cancellation requirement
• Ongoing billing until cancellation is completed
• The non-refundable nature of all charges once processed

Questions about billing: info@livewellpassport.com